The Fine Print

Terms and Conditions

Last updated: 13 July 2026

These Terms and Conditions apply to photography and video services provided by Angelina Terry, trading as Lena Terry.

Throughout these Terms:

• “I”, “me” and “my” mean Lena Terry.

• “You” and “the client” mean the person making the booking.

These Terms should be read alongside your booking PDF, chosen package, quotation and anything else agreed in writing.

If your booking PDF contains specific details that differ from the general wording on my website, the details in your booking PDF will take priority.

Corporate, commercial, business and brand-focused work may be covered by a separate quotation or agreement.

1. Booking and Payments

Booking fee

A booking fee of 25% of the total price is required to reserve your agreed date and time.

The booking fee:

• forms part of the total price;

• is not an additional charge;

• is normally kept if you cancel, subject to the cancellation terms below and any legal rights that apply.

Your booking is not confirmed until I have received the booking fee and confirmed the booking in writing.

Remaining balance

For weddings, festivals and events lasting three hours or longer, the remaining balance is due 14 days before the booking.

For all other sessions, the remaining balance is due on or before the session date, as stated in your booking PDF.

Bookings made close to the session date may require full payment when booking.

Final delivery

Final high-resolution images, completed videos and download links will not be released until the full balance has been paid.

Editing or delivery may be paused while payment remains overdue.

Any additional travel, parking, permit, accommodation or other costs will be explained and agreed before the booking wherever reasonably possible.

2. Your Right to Cancel

Depending on the type of booking and how it was made, you may have a legal 14-day cooling-off period.

Where this right applies, the cancellation period normally begins on the day after the booking contract is made.

To cancel, you must send me a clear written message by email. You do not need to provide a reason.

If you ask me to begin providing the service during an applicable 14-day cancellation period, you may be asked to confirm:

I request that Lena Terry begins providing the agreed service during the 14-day cancellation period. I understand that if I cancel after work has begun, I may need to pay a reasonable amount for work already completed. I also understand that my cancellation right may end once the service has been completed in full.

Work started during this period may include:

• consultations;

• planning and location research;

• creating schedules or shot lists;

• attending or completing the session;

• editing or delivering the final work.

If you cancel after asking me to begin work, you may need to pay a reasonable amount for the work completed up to the point of cancellation.

Nothing in these Terms removes any cancellation right or consumer protection provided by law.

3. Cancellations and Rescheduling

Cancellation by the client

Cancellations must be made in writing by email.

After any applicable cooling-off period has ended, the following terms will normally apply.

More than 30 days before the booking

The booking fee is normally kept, but no further payment is due.

Between 8 and 30 days before the booking

Up to 50% of the total booking price may be payable.

Seven days or fewer before the booking

Up to 100% of the total booking price may be payable.

Any booking fee already paid will count towards the amount due.

Not attending the session without contacting me will normally be treated as a cancellation made seven days or fewer before the booking.

Cancellation charges are intended to cover reasonable losses caused by the cancellation, including:

• planning and preparation already completed;

• time reserved for your booking;

• other bookings or enquiries turned away for the same date;

• the difficulty of filling the cancelled date at short notice.

If I successfully replace your booking or my actual loss is lower, this will be taken into account and the cancellation charge may be reduced.

Reducing the agreed coverage, removing important deliverables or making a major change after confirmation may be treated as a partial cancellation.

Rescheduling by the client

One request to move your booking may be accepted where:

• you provide at least seven days’ notice;

• I am available on the proposed replacement date; and

• the replacement session takes place within six months of the original date.

Your booking fee may be transferred once to the replacement date.

Further changes, requests made with fewer than seven days’ notice or failure to agree a suitable replacement date may be treated as a cancellation.

If the new date, location, session length or package changes the cost, the revised price will be confirmed before the booking is moved.

Genuine emergencies will be considered reasonably on a case-by-case basis.

Weather rescheduling

Where I decide that the weather or location conditions are unsuitable or unsafe for an outdoor session, the booking will be moved to a mutually agreed replacement date.

You will not be charged a rescheduling fee where I decide that the session needs to be postponed because of the weather.

4. If I Need to Cancel

If I cannot attend because of serious illness, an emergency or another unavoidable situation, I will tell you as soon as reasonably possible.

I will normally offer:

• a mutually agreed replacement date; or

• a refund for any part of the service that cannot be provided.

For a wedding or event that cannot be rearranged, I may try to help find a suitable replacement photographer or videographer.

No replacement will be appointed without your agreement.

If no rearrangement or suitable replacement can be agreed, any payment made for the service that cannot be provided will be refunded.

5. Travel and Access

Wedding packages

Travel within South East Kent is included with wedding packages unless your chosen package or booking PDF states otherwise.

Additional travel costs may apply for weddings outside South East Kent. These will be agreed before booking.

Standard photography sessions

Standard portrait, pet, music, event and creative photography sessions include travel within Ashford, Kent, unless your chosen package states otherwise.

Where a package mentions Ashford and surrounding areas, the exact location and any travel costs will be confirmed before booking.

Mini photography sessions

Mini photography sessions are limited to Willesborough, Ashford town or another local area specifically stated in the package.

Video packages

Video Highlight and Music Visual packages include Ashford travel, including Mini packages.

Locations outside the included area

Locations outside Ashford and across South East Kent may be available for an additional travel fee.

Locations further away may also be considered depending on the booking, travel options and my availability.

Additional travel costs may include:

• public transport;

• taxi or private-hire travel where reasonably needed;

• parking;

• toll charges;

• accommodation where agreed;

• mileage charged at £0.45 per mile when travelling by car.

Any additional travel costs will be explained and agreed before booking wherever reasonably possible.

Late-night events

For events ending after 11:00 pm, where suitable public transport is limited, you may be responsible for the reasonable cost of safe return travel to Ashford.

This will be discussed and agreed before booking.

Venue access and permission

You are responsible for making sure I have any access or permission needed to complete the booking, including:

• permission to photograph or film at the venue;

• press passes;

• permits;

• parking access;

• backstage or restricted-area access;

• landowner permission where required.

I am not responsible for reduced or missed coverage caused by access being refused, permission not being arranged or venue restrictions that were not explained before the booking.

6. Client Responsibilities and Late Arrival

You must provide accurate information about the booking, including:

• the date and start time;

• the location;

• the type of session or event;

• important timings;

• access restrictions;

• venue rules;

• important people, performances or moments you would like covered.

Please tell me as soon as possible if any of these details change.

Arriving late

You and anyone taking part should arrive on time and be ready to begin at the agreed start time.

If you or another participant arrives late:

• the lost time will be deducted from the session;

• the session will normally still finish at the agreed time;

• the full agreed price will remain payable;

• no refund will be given for time lost because of lateness.

Where possible, additional time may be added for an extra fee, but this depends on my availability and cannot be guaranteed.

Requested photographs and moments

Please tell me before the booking about any important:

• people;

• group photographs;

• performances;

• details;

• traditions;

• speeches;

• surprises;

• moments that should be prioritised.

I will make reasonable efforts to capture requested photographs and moments, but I cannot guarantee every request.

Coverage may be affected by:

• incorrect timings;

• late or absent participants;

• unsuitable lighting;

• guests blocking the camera;

• venue restrictions;

• sudden changes that were not communicated;

• interference from another photographer, videographer or attendee;

• important people refusing or being unavailable to take part.

For weddings and larger events, it may be helpful for you to nominate someone who knows the guests and can help gather people for group photographs.

Guests and attendees

For private events, you should let attendees know that professional photography or filming will take place where it is reasonable to do so.

Please tell me about anyone who must not be photographed or filmed. I will make reasonable efforts to respect the request, although accidental background inclusion may not always be avoidable at busy events.

Breaks during longer bookings

For bookings lasting several hours, I may take reasonable short breaks when suitable.

For longer weddings, festivals or events, reasonable access to drinking water and a short meal break should be provided.

I will avoid taking breaks during important planned moments wherever reasonably possible.

7. Creative Style, Coverage and Editing

By booking me, you confirm that you have viewed my portfolio and are happy with my general photography or video style.

My work may include a mixture of:

• natural and candid moments;

• documentary-style coverage;

• polished or creative portraits;

• natural colours;

• cinematic lighting where suitable;

• artistic colour grading;

• black-and-white photographs where they suit the moment.

Every location, event and session is different. I cannot guarantee that your final work will look exactly like another session shown on my website or social media.

Results may vary depending on:

• the location;

• available light;

• weather;

• venue design;

• clothing;

• the time available;

• participant cooperation;

• the activity taking place.

Creative decisions

I retain reasonable creative control over:

• camera positions;

• lenses and equipment;

• lighting choices;

• composition;

• poses and direction;

• moments captured;

• which images or clips are selected;

• colour, tone and cropping;

• video structure, pacing and sequencing;

• the final editing style.

I will listen to your ideas and agreed requirements, but I cannot copy another photographer’s work exactly or guarantee a particular pose, background or result.

Number of final images

Where your package includes a stated number of edited images, I will deliver that number where the session proceeds normally and enough suitable images are captured.

Where a package uses wording such as approximately, up to or typically, the final amount may vary depending on what happens during the session or event.

Duplicate images, test photographs, missed focus, accidental frames and images that do not meet my professional standard will not be included.

Choosing the final images

Unless your booking specifically includes a proof gallery or client-selection process, I will choose the strongest suitable images for editing and delivery.

Where a proof gallery is provided, only the number of images included in your package will receive full editing unless additional images are purchased.

Standard editing

Each final photograph is individually reviewed and refined, with colour, tone and detail adjusted to suit the particular image rather than applying one identical finish to everything.

Standard editing may include:

• exposure adjustment;

• white balance and colour correction;

• contrast and tonal adjustments;

• cropping and straightening;

• artistic colour grading;

• reasonable skin corrections;

• removal of small temporary distractions;

• black-and-white conversions where they suit the image.

The following are not normally included unless separately agreed:

• major body or facial reshaping;

• extensive beauty retouching;

• changing clothing;

• replacing backgrounds;

• removing large objects or people;

• advanced image manipulation;

• detailed compositing;

• unrealistic alterations.

Substantial additional editing will be discussed and quoted separately.

RAW and unedited files

RAW photographs, unedited images, unused video clips, rejected files and editable project files are not supplied.

These are unfinished working materials and do not represent the completed service or my professional standard.

Additional edited images

Where suitable additional photographs are available, extra edited images cost:

• £15 each; or

• three for £40.

There is no obligation to purchase additional images.

The availability of suitable additional images is not guaranteed.

Additional images receive the same usage rights as the package from which they are purchased.

8. Video Revisions, Formats and Client Materials

Finished videos

Video packages include the completed video or videos listed in your chosen package.

Raw footage and editable project files are not included.

The stated video length is approximate. The final length may vary slightly depending on:

• the footage captured;

• the selected music;

• the pace of the edit;

• the concept;

• what works best creatively.

Included revisions

Video packages include one round of minor revisions.

Minor revisions may include:

• correcting a spelling mistake;

• replacing a short clip where a suitable alternative is available;

• making a small timing adjustment;

• correcting a minor factual error.

Please send all revision requests together within seven days of receiving the first edit.

One revision round means one combined list of requested changes rather than several separate messages sent over time.

Major changes

The following may require an additional editing fee:

• changing the music after editing has begun;

• changing the overall concept or style;

• rebuilding the video structure;

• changing the agreed format;

• requesting substantial additional footage;

• adding content that was not originally agreed;

• requesting several separate revision rounds.

Any additional cost will be explained and agreed before the extra work is completed.

Choosing the video format

You must choose your main delivery format before filming:

• vertical 9:16 for Reels, TikTok and Shorts; or

• landscape 16:9 for YouTube, websites and wider viewing.

Different formats require different framing and editing.

Dual-format delivery

Where both vertical and landscape versions are required, dual-format delivery starts from £75.

The final price will be confirmed before booking because footage may need to be:

• reframed;

• cropped differently;

• repositioned;

• re-edited;

• exported separately.

A second format requested after the final video has been delivered will be quoted as additional editing.

Captions and subtitles

Captions or subtitles may be added for £15, unless already included in your package.

Where both vertical and landscape versions are ordered, captions may need to be repositioned or recreated for the second format.

This will be included in the agreed dual-format quote or charged separately where appropriate.

Supplying wording, logos and other materials

You are responsible for checking the accuracy of any:

• names;

• dates;

• titles;

• lyrics;

• captions;

• logos;

• credits;

• website addresses;

• social-media handles;

• other wording supplied for the edit.

You must provide requested materials by the agreed deadline.

Late delivery of music, logos, wording, image choices or other materials may delay the final delivery date.

You confirm that you have permission to provide and use any:

• music;

• artwork;

• logos;

• photographs;

• video clips;

• fonts;

• graphics;

• written material

that you give me for inclusion in the completed work.

9. Music and Copyright Claims

Where you provide or specifically request music, you are responsible for making sure you have the necessary permission or licence to use it.

Commercial copyrighted music may be:

• muted;

• blocked;

• restricted;

• demonetised;

• removed;

• subject to an automated copyright claim.

I am not responsible for platform action caused by client-supplied or client-requested copyrighted music.

Licensed or custom music

Where suitable, I may use properly licensed music or create an original or custom track intended for use within the completed video.

Third-party platforms control their own copyright-detection systems.

I therefore cannot guarantee that any video will:

• remain permanently claim-free;

• be accepted by every platform;

• avoid all automated copyright notices;

• remain available without restriction permanently.

Music supplied as part of a completed video may only be used within that video unless separate permission has been given.

You may not remove the music from the video and reuse it separately unless the relevant licence allows this.

10. Lighting, Weather, Venue Conditions and Equipment Safety

I use professional equipment suitable for a range of environments, including low-light venues.

However, image and video quality may be affected by conditions outside my reasonable control, including:

• extremely low or unsuitable lighting;

• rapidly changing coloured lighting;

• smoke, haze or atmospheric effects;

• severe weather;

• venue restrictions;

• no-flash rules;

• restricted camera positions;

• limited access;

• guests or equipment blocking the view;

• very dark churches, venues or performance spaces.

These conditions may affect:

• sharpness;

• colour accuracy;

• visible image noise;

• the amount of coverage;

• the number of suitable final images or clips.

I will make reasonable professional adjustments, but I cannot create the same result in every environment.

Lasers and high-intensity lighting

Stage lasers and some high-intensity lighting systems can permanently damage camera sensors.

Where I reasonably believe my equipment is at risk, I may:

• stop photographing or filming temporarily;

• move to another position;

• change equipment;

• avoid pointing a camera towards the lighting;

• reduce or limit coverage.

I am not responsible for missed or reduced coverage caused by taking reasonable action to protect equipment from dangerous lighting.

The client or event organiser should tell me before the booking if lasers or similar effects will be used.

Outdoor sessions

Outdoor sessions may be moved where the weather or location conditions are unsafe or unsuitable for:

• the planned photography or filming;

• the people taking part;

• animals;

• professional equipment.

I will make the final decision on whether conditions are suitable for the session to continue.

Where I postpone an outdoor session because of unsuitable weather, we will arrange a mutually suitable replacement date.

Venue rules

I must follow reasonable venue rules, including those relating to:

• flash photography;

• restricted areas;

• tripods and lighting stands;

• drone use;

• ceremony positions;

• backstage access;

• filming members of the public.

I am not responsible for reduced coverage caused by venue restrictions that I am required to follow.

Drone photography and video

Drone coverage is subject to:

• suitable weather;

• legal airspace access;

• safe take-off and landing conditions;

• landowner permission;

• location restrictions;

• nearby people and property;

• applicable aviation rules;

• my final safety assessment.

Drone coverage cannot be guaranteed, even where it is planned as part of the booking.

I may cancel, limit or stop a drone flight where flying would be unsafe, unlawful or likely to cause a risk to people, property or equipment.

Where drone coverage is only one part of a larger booking, the remaining photography or video coverage may continue where practical.

11. Delivery, Galleries and Storage

A working day means Monday to Friday, excluding public and bank holidays in England.

Typical delivery times

My usual turnaround times are:

• portrait, pet, Live Music, Artist/Band Promo and personal-event photography: 3–5 working days;

• Video Highlight packages: 5–10 working days;

• Mini Music Visual packages: 5–10 working days;

• Classic and Story Music Visual packages: 10–14 working days;

• wedding collections: 1–3 weeks.

Turnaround begins once:

• the session or event has finished;

• the full balance has been paid;

• any required image selections have been completed;

• any required music, wording, logos or other materials have been supplied.

If you are late providing selections or materials, the delivery date may also be delayed.

These turnaround periods are estimates rather than guaranteed deadlines.

Delivery may occasionally take longer because of:

• illness or an emergency;

• technical problems;

• unusually detailed editing;

• a high workload;

• peak wedding or festival periods;

• missing client information or materials.

I will let you know if I expect a significant delay.

Please do not arrange a release, launch, publication or advertising deadline around an estimated delivery date unless a specific deadline has been agreed with me in writing.

Wedding previews

Where included in your chosen wedding package, two high-resolution preview images will normally be delivered within 72 hours of the wedding.

These previews form part of your final wedding collection.

How files are delivered

Final photographs are normally delivered through an online gallery.

Finished videos are normally delivered through an online download link or another agreed method.

Please check that your files download and open correctly after receiving them.

Any technical problem should be reported as soon as reasonably possible.

Downloading and backing up files

You are responsible for downloading and safely backing up your final files.

I recommend keeping copies in at least two separate places, such as:

• your computer;

• an external drive;

• secure cloud storage.

Storage period

Final delivered files and online galleries are normally kept for at least two months after delivery.

After this period:

• online galleries may expire;

• download links may stop working;

• files may be permanently deleted;

• replacement delivery cannot be guaranteed.

Permanent or long-term storage is not included in the package price.

I am not responsible for files lost by the client after successful delivery or after the storage period has ended.

Printing and screen differences

Colours and brightness may look slightly different between:

• phones;

• computer monitors;

• televisions;

• printers;

• paper types.

I am not responsible for poor printing results from a printer or company that I have not recommended or approved.

12. Copyright and General Usage Rights

Copyright ownership

Copyright in all photographs and videos remains with Angelina Terry, trading as Lena Terry, unless a separate written copyright transfer has been agreed.

Paying for photography or video services does not transfer copyright ownership.

Instead, you receive permission to use the final delivered work for the purposes included in your chosen package and booking PDF.

This permission is called a usage licence.

Included usage

No additional licence fee applies for any use clearly included in your package.

The following sections explain what is included for each type of booking.

Organic social-media use

Organic social-media use means an ordinary unpaid post made on your own account.

The following are treated as paid advertising and are not considered organic use:

• boosted posts;

• sponsored posts;

• paid social-media campaigns;

• advertisements placed through an advertising platform.

Selling or transferring the work

You may not:

• sell my photographs or videos;

• claim that you created them;

• grant other businesses permission to use them on my behalf;

• upload them to commercial stock libraries;

• sublicense them to another person or organisation;

• use them outside the rights included in your package.

Additional permission may be available for wider use. Please contact me before using the work in a way that is not clearly included below.

13. Photography Usage Rights

Live Music Photography

Final edited Live Music images may be:

• posted organically on the photographed artist or band’s social-media accounts;

• displayed on the photographed artist or band’s own website;

• shared organically by the venue or event organiser directly connected with the booking.

This allows normal sharing of the gig and performance photographs.

The following uses are not included as standard and must be agreed separately in writing:

• single or album artwork;

• streaming-profile artwork;

• posters or flyers;

• paid or boosted advertising;

• merchandise;

• sponsor or brand campaigns;

• product endorsements;

• commercial use by equipment manufacturers;

• use by unrelated artists or bands;

• resale;

• unrelated third-party business promotion.

Artists needing photographs for wider promotion should book an Artist/Band Promo package or request an additional usage quote.

Artist/Band Promo Photography

Final edited Artist/Band Promo images may be used for your own artist, band, DJ or performer project.

Included uses are:

• organic social media;

• artist or band websites;

• Spotify and other streaming profiles;

• posters and flyers;

• press packs;

• digital release promotion;

• online profiles;

• press and editorial features about the project;

• single or album artwork.

These uses are included in all Mini, Classic and Story Artist/Band Promo packages.

Package prices differ because of the session length, number of looks, number of edited images and amount of creative variety—not because of different standard promotional rights.

The following uses require separate written permission and may involve an additional fee:

• paid or boosted advertising;

• merchandise;

• sponsor or brand campaigns;

• product endorsements;

• use by an unrelated business;

• resale;

• sublicensing;

• unrelated third-party commercial promotion.

Additional Artist/Band Promo images

Additional edited images purchased from an Artist/Band Promo gallery receive the same promotional usage rights as the images originally included in the package.

You will not be charged a separate promotional licence simply because you purchase an additional image from the same session.

Press and editorial use

Artist/Band Promo images may be supplied to:

• newspapers;

• magazines;

• music blogs;

• broadcasters;

• online publications;

• other editorial outlets

where the image is being used for an article or feature about your artist, band, release or music project.

Where reasonably practical, you should ask the publication to credit:

Lena Terry
@LenaTerry
lenaterry.co.uk

The publication may not reuse the images for its own advertising, merchandise, image library, unrelated promotional campaigns or unrelated commercial services without separate written permission.

Parties, celebrations and personal events

For birthdays, parties, celebrations, creative gatherings and other personal events, the booking client receives personal-use rights.

This includes:

• personal social-media sharing;

• sharing with friends and family;

• personal printing;

• albums;

• gifts;

• displays in the home.

The images may not be:

• sold;

• used by a business for advertising;

• used in paid advertising;

• supplied to a sponsor or brand;

• used for merchandise;

• commercially licensed;

• used by an unrelated third party

without prior written permission.

Corporate, commercial, business and brand-focused events are not covered by these personal-event rights and should be quoted separately.

Portrait Photography

Portrait clients receive personal-use rights, including:

• personal social-media sharing;

• personal printing;

• albums;

• gifts;

• displays in the home;

• personal profile images.

Standard personal portrait rights do not include:

• business advertising;

• company websites;

• professional marketing campaigns;

• product promotion;

• paid advertising;

• resale;

• commercial publication.

Headshots or portraits booked specifically for professional or business use may include different rights, as confirmed in the package or booking PDF.

Pet Photography

Pet Photography packages include personal-use rights, including:

• personal social-media sharing;

• personal printing;

• albums;

• gifts;

• displays in the home.

Images may not be supplied to pet brands, manufacturers, veterinary businesses, breeders, sponsors, commercial publications or other businesses for advertising or commercial promotion without prior written permission.

Wedding Photography

Wedding clients receive personal-use rights, including:

• sharing images with family and friends;

• personal social-media posting;

• unlimited personal printing;

• albums;

• gifts;

• displays in the home.

Wedding suppliers, venues and other businesses do not automatically receive permission to use the photographs for advertising.

Where a venue, planner, florist, dress supplier or another wedding business wishes to use an image, they should contact me directly.

14. Video Usage Rights

Video Highlights for personal events

A completed Video Highlight from a birthday, party, celebration or other personal event may be:

• shared on the booking client’s personal social media;

• sent to friends and family;

• kept as a personal event recap;

• displayed privately.

It may not be used for business advertising, paid advertising, sponsor campaigns, brand promotion, resale or unrelated third-party commercial use without prior written permission.

Video Highlights for music bookings

A completed Video Highlight for a gig, artist or band may be used on:

• the artist or band’s own organic social media;

• the artist or band’s own website;

• the artist or band’s YouTube channel where appropriate;

• the artist or band’s online profiles.

The following require separate written permission:

• paid or boosted advertising;

• sponsor or brand campaigns;

• use by unrelated venues or businesses;

• use by equipment manufacturers;

• resale;

• commercial third-party promotion.

Music Visuals

Completed Music Visuals may be used for the artist or band’s own:

• organic social media;

• YouTube channel;

• website;

• online profiles;

• streaming-platform visuals;

• digital release promotion.

The following are not included as standard:

• paid or boosted advertising;

• sponsor campaigns;

• brand partnerships;

• merchandise;

• resale;

• sublicensing;

• unrelated third-party commercial use.

These uses must be agreed separately in writing.

Third-party use

A usage licence given to the booking client does not automatically give usage rights to:

• sponsors;

• record labels;

• promoters;

• venues;

• brands;

• equipment manufacturers;

• suppliers;

• publications;

• other performers;

• unrelated businesses.

Third parties should contact me directly before using the work, except for the limited venue, organiser and editorial sharing specifically allowed in these Terms.

You may not sell or grant wider rights to my work on my behalf.

Credit

Credit to @LenaTerry or lenaterry.co.uk is greatly appreciated wherever reasonably practical.

Credit is not required:

• on every personal print;

• on gifts;

• on profile photographs where credit cannot reasonably be displayed;

• on platforms that do not provide a suitable place for credit.

Where work is supplied to a press or editorial publication, you should request that photography or video credit is included wherever reasonably practical.

Cropping and adding text

Final images and videos may be reasonably:

• cropped;

• resized;

• combined with text;

• combined with simple graphics

where needed for:

• social media;

• printing;

• posters;

• flyers;

• streaming profiles;

• agreed release artwork.

For example, an artist may add their name and release title to an Artist/Band Promo image used as single or album artwork.

Alterations that are not allowed

Without written permission, you must not:

• apply filters that substantially change my editing;

• make major colour changes;

• use AI to substantially alter an image or video;

• replace or remove important parts of the work;

• edit the work in a misleading or damaging way;

• present the work as having been created by someone else.

Final photographs supplied to clients are delivered without a watermark.

15. Portfolio, Website, Social Media and Behind-the-Scenes Content

I retain copyright in the photographs and videos I create and may use selected work to show and promote my photography and video services, subject to the privacy terms below.

This may include use on:

• my website and online portfolio;

• my social-media accounts;

• printed portfolios and promotional material;

• business advertising;

• photography or film competitions;

• exhibitions;

• behind-the-scenes posts, reels and videos.

Public performances and creative projects

Selected photographs, videos and behind-the-scenes content from public gigs, festivals, performances, Artist/Band Promo sessions and other public or creative projects may be used in my portfolio and promotion unless you request otherwise in writing.

Please tell me before the booking if the work:

• must remain private;

• is confidential;

• cannot be shared before a particular release date;

• contains anyone who must not be shown.

Any agreed embargo or privacy restriction will be confirmed in writing.

Weddings and private bookings

For weddings, portraits, family sessions, pet sessions, birthdays and other private or domestic bookings, I will ask for permission before publicly sharing recognisable photographs, videos or behind-the-scenes content.

Permission may be given by email, message or another clear written agreement. A separate form or selection of tick boxes is not required.

You may ask for:

• the whole booking to remain private;

• particular people or photographs not to be shared;

• only non-identifiable details to be used;

• nothing to be published until after an agreed date.

Requesting privacy will not affect the service or final work you receive.

Children

Recognisable photographs or videos of anyone under 18 will only be published where appropriate permission has been provided by their parent or legal guardian.

Later removal requests

Where permission has been given and is later withdrawn, I will make reasonable efforts to stop future use and remove the work from my website or social media where practical.

I may not be able to recall material that has already been:

• printed;

• published by another organisation;

• shared or copied by other people;

• entered into a completed exhibition;

• included in a completed promotional campaign.

Portfolio permission does not allow me to sell or license recognisable client images to an unrelated business for its own advertising without separate permission.

16. Minors, Pets and DBS

DBS

I hold a DBS check.

Minors

A parent, legal guardian or responsible authorised adult must remain present during sessions involving anyone under 18 unless another arrangement has been expressly agreed and is legally appropriate.

The parent or guardian must approve any individually directed or posed portraits of the minor.

I do not accept sole responsibility for supervising children.

Pets and animals

Owners remain responsible for their animal’s:

• supervision;

• control;

• welfare;

• behaviour;

• safety.

You must disclose before the session any known:

• aggression;

• fear or serious anxiety;

• bite history;

• escape risk;

• health concern;

• handling restriction.

Animals should remain safely controlled where required by law, the location or reasonable safety considerations.

I may pause or end the session if an animal or person appears unsafe or seriously distressed.

Where this results from undisclosed behaviour, failure to control the animal or another matter caused by the client, the amount payable will reflect the time reserved, work already completed and reasonable loss caused by ending the session.

17. Safety, Conduct and Ending a Booking

I may stop work and leave a location if I experience or reasonably believe there is:

• harassment;

• threatening or abusive behaviour;

• sexual misconduct;

• violence;

• discrimination;

• dangerous behaviour connected with alcohol or drugs;

• pressure to work unlawfully;

• a serious risk to myself, another person or my equipment.

Where the situation is caused by the client, their guests, participants or representatives, the booking may be treated as a cancellation by the client.

The amount payable will reflect the time reserved, work completed and reasonable loss caused by the booking ending early.

I may contact venue security, the emergency services or police where appropriate.

You may be responsible for deliberate or negligent damage to my equipment caused by you, your children, pets, guests or representatives.

18. Equipment Failure, File Loss and Liability

I will provide the agreed service with reasonable care and skill and take reasonable precautions to protect my equipment and files.

No technical system is completely free from risk.

If a significant equipment failure, file corruption or another technical problem prevents the agreed service from being delivered, I will offer a reasonable solution based on how the booking has been affected.

This may include:

• additional editing;

• repeating part of the service;

• a reshoot where reasonably practical;

• a fair price reduction;

• a partial refund;

• a full refund where no meaningful part of the agreed service can be supplied.

I am not responsible for missed or reduced coverage caused solely by:

• venue restrictions;

• dangerous stage lighting;

• guests or equipment blocking the camera;

• participants failing to attend;

• inaccurate information supplied by the client;

• weather, travel disruption or events reasonably outside my control.

I am not responsible for files lost by the client after successful delivery or after the stated gallery and storage period has ended.

Nothing in these Terms excludes or restricts:

• my duty to provide services with reasonable care and skill;

• liability for death or personal injury caused by negligence;

• liability for fraud or fraudulent misrepresentation;

• consumer rights or legal protections that cannot lawfully be excluded.

19. Complaints

Please raise any concern as soon as reasonably possible by replying to your booking email or contacting me through lenaterry.co.uk.

Please include:

• your name;

• the booking concerned;

• a clear description of the issue;

• when you noticed it;

• the outcome you are seeking.

I will aim to acknowledge the complaint within five working days and investigate it fairly.

You should give me a reasonable opportunity to inspect and, where appropriate, correct the issue.

This complaints process does not reduce or replace any consumer rights.

20. Acceptance

By paying the booking fee after receiving your booking PDF and these Terms, you confirm that you:

• have received, read and understood the Terms;

• accept the agreed package, booking details and total price;

• have had the opportunity to ask questions;

• agree to provide accurate information;

• agree to pay the amounts due under the booking.

The version of the Terms supplied with your booking PDF or confirmation will apply to that booking, even if the website Terms are later updated.

Any specific date, location, package, deliverable or usage term agreed in the booking PDF will take priority over general website wording.

Nothing in these Terms limits any consumer rights or legal protections that cannot lawfully be excluded.

Cancellation Form

You do not have to use this form. A clear cancellation email is also acceptable.

Name:

Email address:

Chosen package or service:

Date of the planned session or event:

Date the booking was confirmed:

I am writing to cancel the booking described above.

Date:

Privacy Policy

Last updated: 17 July 2026

This Privacy Policy explains how Angelina Terry, trading as Lena Terry, collects, uses, stores and shares personal information.

For data-protection purposes, Angelina Terry is responsible for deciding how personal information is used.

You can contact me by:

• replying to an email you have received from me;

• using the contact form on lenaterry.co.uk;

• using the contact details shown in your booking PDF.

1. Information I May Collect

Depending on your enquiry or booking, I may collect:

• your name;

• email address;

• telephone number;

• postal or billing details where required;

• event or session dates, times and locations;

• information about your chosen package;

• names or information about people involved in the booking;

• messages, emails and other communications;

• invoices, payment status and transaction records;

• photographs, video and audio recorded during a booking;

• image-selection and editing instructions;

• portfolio, privacy or publication preferences;

• details of complaints or disputes;

• technical information supplied by my website, such as browser, device, IP address and cookie information.

I do not normally receive or retain full debit or credit card details. Payments handled by a bank or payment provider are processed through that provider’s own systems.

You may sometimes choose to tell me about accessibility, health, dietary, safeguarding or other personal requirements. I will only use this information where necessary to manage the booking safely and appropriately.

2. How I Receive Information

I normally receive information directly from you when you:

• complete a contact form;

• send an email or message;

• request a quotation;

• make a booking;

• pay an invoice;

• take part in a photography or video session;

• select images or request revisions;

• contact me with a question or complaint.

I may also receive information from:

• another person arranging a booking on your behalf;

• a wedding couple, parent, guardian or event organiser;

• a venue, performer, supplier or other person involved in the booking;

• website, gallery, email and payment service providers.

Where you give me personal information about another person, you should make sure that you are allowed to provide it and, where appropriate, that the person knows how it will be used.

3. Why I Use Personal Information

I may use personal information to:

• respond to enquiries;

• prepare and send quotations;

• arrange consultations;

• manage and perform bookings;

• communicate about dates, locations and requirements;

• create booking PDFs, contracts and invoices;

• receive and record payments;

• provide photography, video and editing services;

• deliver galleries and completed videos;

• manage image selections and revision requests;

• handle cancellations, complaints or disputes;

• maintain accounting, insurance and business records;

• protect my equipment, files, business and legal rights;

• meet tax, legal and regulatory obligations;

• improve the operation and security of my website;

• use permitted work in my portfolio and promotion.

4. Legal Reasons for Using Information

I only use personal information where I have a lawful reason to do so.

These reasons may include:

Contract

I need to use your information to provide a quotation, take steps requested before a booking, manage your booking and deliver the agreed service.

Legal obligation

I may need to keep invoices, payment records and other information to meet tax, accounting or legal requirements.

Legitimate interests

I may use information where it is reasonably necessary to operate and protect my business, answer enquiries, maintain records, prevent misuse, resolve disputes and promote public or creative work, provided that these interests do not unfairly override your rights.

Consent or permission

I may rely on your permission where it is appropriate, including before publicly sharing recognisable work from weddings and other private or domestic bookings.

You may withdraw permission for future use by contacting me. Withdrawal will not make earlier lawful use invalid.

5. Photographs, Video and Audio

Photographs, video and audio may contain personal information where a person can be recognised.

I use this material to provide the service you or the booking client requested.

For public performances, gigs, festivals, Artist/Band Promo sessions and other public or creative projects, selected material may also be used in my portfolio and promotion unless a restriction or embargo has been agreed.

For weddings and other private or domestic bookings, I will ask before publicly sharing recognisable material.

Further details are contained in Section 15 of the Terms and Conditions.

6. Who Information May Be Shared With

Where necessary, personal information may be shared with trusted services that help me operate my business, including:

• Wix or another website provider;

• email and communication providers;

• online-gallery and file-delivery platforms;

• cloud-storage and backup providers;

• payment providers and banks;

• accounting or record-keeping services;

• insurers, legal advisers or professional advisers;

• a replacement or assisting photographer or videographer where you have agreed to their involvement;

• venues, suppliers or organisers where necessary to arrange the booking.

These providers should only receive information needed for their role.

I may also disclose information where required by law, a court, the police, HM Revenue and Customs or another authorised body.

I do not sell client information.

7. International Processing

Some website, gallery, email, cloud-storage or payment providers may store or process information outside the United Kingdom.

Where this happens, I will rely on the safeguards used by the relevant provider and any protections required by UK data-protection law.

8. How Long Information Is Kept

I keep information only for as long as reasonably needed.

Typical retention periods are:

• general enquiries that do not become bookings: normally up to 12 months;

• booking correspondence, contracts, invoices and payment records: normally up to six years, or longer where required by tax, insurance or legal obligations;

• online galleries and delivered client files: normally at least two months after delivery, as explained in the Terms;

• unfinished working files and backups: until they are no longer reasonably needed;

• complaint, dispute or insurance records: for as long as reasonably needed to resolve the matter and protect legal rights;

• approved portfolio material: for as long as it remains useful for my portfolio or promotion, subject to the privacy and removal terms above.

HMRC requires self-employed people to retain relevant business records for at least five years after the applicable Self Assessment submission deadline.

9. Keeping Information Secure

I take reasonable steps to protect personal information and client files.

These may include:

• passwords and device security;

• restricted access to accounts and files;

• secure online services;

• backups;

• software and security updates;

• limiting information shared with service providers.

No internet, email, cloud-storage or technical system can be guaranteed to be completely secure.

10. Cookies and Website Information

My website may use cookies and similar technologies.

Essential cookies may be required for the website to function properly.

Depending on the website settings and your cookie choices, other cookies may be used for:

• analytics;

• remembering preferences;

• security;

• embedded content;

• understanding how visitors use the website.

You can manage cookies through the website’s cookie settings where available and through your browser settings.

Wix and embedded third-party services may also collect technical information under their own privacy and cookie policies.

11. Marketing

I will not add you to an unrelated marketing list simply because you have made an enquiry or booking.

Where I send optional direct marketing, I will only do so where I have an appropriate legal basis or permission.

You can ask to stop receiving marketing at any time.

Messages needed to manage an existing enquiry, booking, payment or delivery are service communications rather than marketing.

12. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

• ask what personal information I hold about you;

• receive a copy of your information;

• correct inaccurate or incomplete information;

• ask for information to be deleted in certain circumstances;

• ask for use of information to be restricted;

• object to certain uses;

• receive or transfer information in a portable format where the right applies;

• withdraw consent where information is being used with your consent.

These rights are not absolute. For example, I may need to retain invoices or booking records to meet legal obligations or deal with a dispute.

You will not normally be charged for making a request.

I may need to confirm your identity before releasing or changing personal information.

13. Children’s Information

Information and images relating to children will be handled with additional care.

A parent, legal guardian or appropriately authorised adult should provide booking information and permission where required.

Recognisable images or video of a child will not be publicly used without appropriate permission.

14. Automated Decisions

I do not use personal information to make decisions about clients solely through automated processing or profiling.

15. Complaints About Personal Information

Please contact me first if you have a concern about how your personal information has been used.

You can contact me by replying to your booking email, using the contact details in your booking PDF or using the contact form on lenaterry.co.uk.

You also have the right to complain to the Information Commissioner’s Office, the UK authority responsible for data protection.

The ICO’s telephone number is 0303 123 1113.

16. Changes to This Privacy Policy

This Privacy Policy may be updated where my services, providers or legal responsibilities change.

The latest version will be shown on this page with its updated date.

The version supplied with your booking documents will apply to the information and booking arrangements described in those documents.